Terms and Conditions

By entering, accessing or using our website in any way, you agree to comply with all of our terms and conditions. These terms and conditions constitute the entire agreement and understanding between you and Golden Gates Travel in relation to their subject matter. By proceeding with a booking, you acknowledge that you have read and understood all of the terms and conditions and agree to be bound by them.

When you book any products from us, you will do so subject to the terms and conditions on this page and to such further terms and conditions as may be applied by relevant accommodation and travel services providers including airlines, ships, railways, car rental companies and any other relevant services providers. The provision of such travel arrangements will be subject to the terms and conditions of each supplier as part of our terms and conditions (either as agent for the supplier or as part of our holiday package). These terms and conditions may vary from time to time. By browsing this website you accept that you are bound by the terms and conditions current at the time when you browse or book.

The License Holder:

Golden Gates Travel – license No. 2317 granted to a Tourism Company to authorize the practice of all tourism related activities according to the provisions of paragraph (A) of Article (2) of Law No. 38 of 1977, and its amendments and executive regulations governing the law.

Payment:

The balance due must be paid to us at least 61 days before you travel. If this is not done, then we reserve the right to cancel your holiday and make cancellation charges. If you ask us not to cancel your potential liability to pay charges will increase according to the scale set out below. Your failure to pay the balance in these circumstances could result in cancellation charges of up to 100% of the final invoice. If you book 61 days or less before departure, then the full amount must be paid when you book.

Changing Your Booking:

Change or addition to your booking:

If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made by the person who made the original booking. We may ask you to put these in writing. If it is possible to make the change, it will be subject to an administration charge of $30 per person, and payment of any further costs incurred as a result of the change such as the cost of replacement visa, re – ticketing costs of scheduled transport, costs associated with changed group numbers. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. If it is not possible for us to make changes for whatever reason, you have the choice of proceeding with the holiday as originally booked, or of cancelling and paying cancellation charges in accordance with the scale shown below. If any change can be made, you must check whether it will invalidate your visa or insurance cover, in which case it may be necessary to take out alternative, additional or new cover depending on the circumstances. Please note that it will not be possible to make changes within 30 days of your scheduled departure date.

Name Spellings:

It is essential that the names of all passengers you give us at the time of booking are exactly the names (including forenames) that are shown on those persons’ passports. In many cases, and in order to guarantee your special airfare, tickets must be issued within two weeks of your date of booking and any subsequent changes, including changes to the spelling of names, amendments and cancellations, will incur costs up to the full value of the air ticket, regardless of the time period.

Name Changes (where you transfer your booking to another person):

These may be made up to 7 days prior to departure but will similarly incur the costs of changing the name on the air ticket in addition to the full cost of the holiday and any other alteration charges equivalent to what it may cost us at the time, provided that any requisite replacement visas can be obtained. If not, normal cancellation charges will apply. The cost of new visas will also be payable. An administration charge will be made of $50 per person for requests made more than 61 days before departure, and $100 per person within 61 days before departure.

Cancelling Your Booking:

Should you wish to cancel your tour, you should notify us directly by email or in writing as soon as possible. However, please advise the reason for cancellation. The scale of cancellation charges detailed is calculated according to the number of days prior to departure date in case the notice of cancellation is received by us:

Prior to Departure Date = Cancellation Charges

More than 61 days = free cancellation charge

More than 42 days = 25% of final invoice

31-42 days = 50% final invoice

15-28 days = 60% of final invoice

8-14 days = 90% of final invoice

1-7 days and date of departure or later = 100% of final invoice

The above scale may change according to cancellation policies applied by relevant accommodation and travel services providers including airlines, hotels, ships, railways, car rental companies and any other relevant services providers.

Cancellation of your booking by us:

Tours are based on an economic minimum number of passengers (usually 8). Should this not be reached, we reserve the right to continue to operate (with local guides instead of a tour manager if one has been advertised) or up to 8 weeks prior to departure to cancel this tour – in these circumstances we would not be liable to pay you any additional compensation. Please contact us for private travelling requests.

Your rights following cancellation by us:

In the circumstances of cancellation of a tour or holiday by us we will offer you the choice of an alternative tour of equivalent quality (if available) or a tour of lower quality if you require it (if available) in which case we will refund to you the difference in price between the original booking and the tour of lower quality; or we will make you a prompt refund of any monies paid by you to us under the original booking.

In the unlikely event that it is necessary for us to cancel or significantly alter a tour in other circumstances, we will offer compensation to you as detailed below. Period prior to departure date when cancellation is notified to you:

Period prior to departure date = Compensation

More than 61 days = $10

61–42 days = $20

41-15 days = $30

14-0 days = $35

We are not liable to pay compensation to you where;

   a) the package or the tour is cancelled because the number of persons who agree to take it is less than the minimum number of persons required as set out above and you are informed of the cancellation by email or in writing at least 61 days prior to the departure date of your tour or holiday or

   b) the package is cancelled by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.

Changes to the Scheduled itinerary:

The tours scheduled on our website or in our brochure are planned many months in advance and sometimes changes may be necessary although we would normally expect to be able to provide you with the services confirmed by us in respect of your original booking.

The arrangements featured in our advertisements are by their very nature complex with services from many different airlines, hotels and transportation companies. Due to demand for flights, hotels and accommodation and transportation over which we have no control, it is not always possible to guarantee flight or other transport departures, the aircraft type or other type of transportation, or accommodation. Flight or other transportation timings and carriers are stated to you for guidance only. Final details will be shown on your tickets or sent with your Joining Instructions, approximately two weeks prior to travel. We reserve the right to make changes. We will make every effort to provide as much advance notification as possible but we feel it is only fair to warn you of possible variations. Where these are significant you may be entitled to compensation as set out above.

Force majeure changes or cancellation:

We may have to make changes to your tour or holiday in the event of force majeure and if we have to cancel or change your tour or holiday in any way because of this, we will not be liable to pay compensation to you. Force majeure is for example, circumstances where performance and/ or prompt performance is prevented by war, threat of war, riot, civil disturbance, natural or nuclear disasters, industrial dispute, terrorist activity, fire, or adverse weather conditions. Industrial dispute is defined as a dispute between a person, other than ourselves, supplying services comprised in a package holiday and (a) his employee and/or (b) any other person whose services affect the performance of the package holiday, which we cannot reasonably be expected to overcome by substituting comparable alternative arrangements.

Should your behavior in any way be causing danger, damage, threat or constantly affecting the enjoyment of other guests or abusing airline pilot, hotel staff, tour manager/leader, local guide and representative, other person in authority or badly affecting the reputation of Golden Gates Travel, we reserve the right to terminate your holiday completely and decline to accept any booking requests made by you in future. Golden Gates Travel shall have no further responsibility or liability to you. In this event, no refund or compensation would be payable.

Airline Carriers:

In accordance with IATA regulations we are required to advise you of the actual air carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used on the relevant webpages or brochure pages and/or your holiday confirmation invoice. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check – in or at the boarding gate. Such a change is deemed to be a minor change.

Rail Travel:

All itineraries that involve the use of rail travel are subject to amendment according to the conditions of carriage of the railways board or other agency which governs rail travel in the country in which the railway journey is undertaken. Delays may occur depending on the priority given to the passage of the train upon which you are travelling because the train is required to give way to other railway traffic. In particular, where the train is crossing a border between two countries, your attention is drawn to the section headed ‘Border Crossings’ below.

Border Crossings:

In some countries lengthy delays may be experienced at border crossings between two countries. Such delays are subject to the discretion of the national or local authorities regulating the border crossing. We cannot offer any accurate estimate of the length of such delay and if you require further information you should make your own enquiries.

Accommodation:

The standard of accommodation, whether in hotels or on rail, ship or boat, will vary according to the standards available in the country in which the accommodation is being provided and should be judged by the standards of that country. In some countries the standards will be basic and not of the level associated with a conventional package holiday. If you are in any doubt about the suitability to your own requirements of the facilities, transportation, accommodation or conditions prevailing in any country through which the tour passes, then you should email us or make written enquiry with us as we cannot be held responsible for failure to meet your requirements if these are not made known to us. Whilst every effort will be made to meet reasonable requests, they cannot be guaranteed.

Hotel rooms are generally available between noon and 3pm for check-in and are to be vacated between 8am and noon irrespective of your arrival or departure times, details of which will be confirmed by your hotel. Hotels will generally make provision to secure your luggage until rooms are available. On occasion it may be possible to obtain day-rooms subject to availability and extra payment.

Special Requests:

Any special request or requirement which is essential to your booking (such as specific dietary requirements, wheelchair assistance or special facilities for certain medical conditions) must be made known to us by an email or in writing before you book. We will contact our suppliers and the request will only become a term of your contract with us if we confirm by email or in writing that the request can be met and your booking proceeds on that basis. We are also happy to pass on any other reasonable requests that you may have such as desired location of hotel rooms or airline seats or other requirements as to meals, but they cannot be guaranteed and will not form part of our contract. No compensation will be payable if such requests are not fulfilled.

Prices & Rates of Exchange:

No Surcharge Guarantee:

The price of your tour which we confirm to you at the time of booking, including any increases or reductions applied at that time, is fully guaranteed and is not subject to any surcharges.

What the price includes or does not include:

Details of the items included or not included in the price are stated on the webpage, page of the brochure, leaflet or advertisement by which the price of the tour and the itinerary are published. Please therefore refer to the details separately stated on that page.

Arbitration:

Should you have a problem, you must notify the Tour Manager/local representatives/local tour guide who will do whatever he/she can to help you there and then; you may be asked to complete a client complaint form at the time.

In the unlikely event that you are not satisfied with the actions taken to deal with your complaint and you wish to take the matter further, you must put your complaint by email or in writing to us within 6 weeks of your return giving all the details. We promise to deal with any dispute fairly and promptly within the terms of these conditions.

Flights & Airlines:

Flight Delays: Flight timings are provided by airlines. They are subject to air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that the flights will depart at the time shown either on the website, in the brochure, on your invoice or on the tickets. The timings are estimates only. When booking connecting flights, rail or car parking or indeed any arrangements that rely on flight timings, you are strongly advised to allow for possible variations.

In the event of a flight being delayed, be it outward, onward or homeward, the relevant airline will make arrangements, dependent on the time of day and duration of the delay. In addition, your attention is drawn to your Travel Insurance Policy.

Direct Flights: Where a flight is described as direct, this means that no change of aircraft is necessary. Stops may be made en-route for re-fueling or to pick up/set down passengers. We do not however provide details of such stops where applicable in our documentation.

Air Travel: Airline schedules are quoted as known at the time of going to press, but are subject to possible alterations. Details in respect of flight timings, duration of flights and points of stop-over en-route will be sent with your confirmation invoice and with your final travel documents.

Governing Law:

By accessing this website you are agreeing that the Courts of Egypt will deal with any disputes which may arise between you and us, and that Egyptian law shall be the applicable law.