Privacy Policy

We respect the privacy of our customers therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence.

Q. What personal information do we ask for?

Whether you are booking a holiday, requesting a brochure, or signing up for email updates, we may ask for your name, your postal address, your telephone and e-mail address. If you are booking your holiday online, we'll also need your credit/debit card details (including card number, cardholder name, expiry date and start date for MasterCard) in order to take payment and confirm the booking online. If you're paying by debit card, we may also need to take the start date and issue number of the card.

Q. How does Golden Gates Travel use this personal information?

Brochure requests and email updates: We need your name, address and/or e-mail address so that we can send out your brochure order, and/or advise you of special offers/promotions we think you would be interested in. On all forms you will be given the opportunity to opt-out of receiving occasional marketing information from Golden Gates Travel. Online Bookings: We need your name so we can confirm these details to the relevant hotels, airlines etc. who the booking is for. We also need your address so that we can send you a confirmation invoice as well as your travel documents and in case we have to write to you about any part of your booking in advance of your holiday. We would need your telephone number and e-mail address in the unlikely event that we need to contact you urgently about your booking. We may also use this information to let you know about any special offers/promotions we think would be of interest to you. You will be given the opportunity to opt-out of receiving such information on the booking form. We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the site - monitoring visitor traffic patterns and site usage to help us develop and improve the Golden Gates Travel site further. We need your credit card details so that we can collect payment for your booking. Information you supply to us will be passed to our suppliers (such as airlines, hotels, transport companies) and agents only where necessary for the purposes of booking your holiday.

Q. How does Golden Gates Travel protect customer information?

All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. We also have a Firewall (security software) in place to protect our internal information from the Internet.

Q. Will Golden Gates Travel disclose any of this personal information to third parties?

Golden Gates Travel will only disclose your name and booking details to our suppliers for operational purposes. We will not pass on your details to other companies for marketing purposes. We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.

Q. Will Golden Gates Travel use the information I give for direct mailings?

Yes, but only on a small scale and we try to make sure they only contain information you wouldn't want to miss! If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service either use the opt-out boxes on the online registration/booking form. If you have any questions relating to our privacy policy, or, if at any time you believe that Golden Gates Travel has not adhered to this privacy policy please let us know by sending an e-mail to

info@goldengatestravel.com